Start with the order reference
Share the reference, product, issue and clear photos where useful. Do not send sensitive payment credentials.
A clear request process, reviewed by a real team.
Return, exchange and refund eligibility depends on the product, its condition and the written terms confirmed at handover. Contact the store as soon as you identify a concern.
Keep the item complete
Retain packaging, accessories, serial or IMEI information, receipts and supplied documents while the request is reviewed.
Assessment and outcome
The team will inspect the item and explain the approved repair, replacement, exchange or refund outcome and expected timing.