Frequently asked questions
- Ordering and stock
- Delivery and payments
- Warranty and returns
Is a product reserved as soon as I add it to the cart?
No. The catalogue reflects the latest available information, but an Ario Store team member confirms the exact item and stock after you place an order.
Can I order without creating an account?
Yes. Guest checkout only asks for the contact and handover information needed to confirm your order. Keep the order reference so you can track it.
Do you deliver outside Kampala?
Tell us your district or delivery area during checkout. Staff will confirm whether delivery is available, the expected timing and any charge before handover.
How do I know which warranty applies?
Warranty varies by product, brand and condition. Ask for the exact written coverage before paying. Your order confirmation does not replace the warranty terms supplied for the item.
How do returns and exchanges work?
Contact the team promptly with your order reference, the item and the reason for the request. Eligibility depends on the product condition, supplied accessories, proof of purchase and the terms confirmed at sale.
Should I send money to details received in an unexpected message?
No. Confirm the order reference and payment instructions using the official phone or WhatsApp details shown on this website before sending money.
Still need help?
Ask the Ario Store team about a product, order or service.